Cancellation Policies
Understand our cancellation policies and how they protect both guests and hosts.
Flexible
Full refund up to 24 hours before check-in
- Free cancellation until 24 hours before check-in
- Full refund of accommodation fees
- Service fee is non-refundable
Moderate
Full refund up to 5 days before check-in
- Free cancellation until 5 days before check-in
- Full refund of accommodation fees
- Service fee is non-refundable
Strict
50% refund up to 7 days before check-in
- 50% refund up until 7 days before check-in
- No refund within 7 days of check-in
- Service fee is non-refundable
Frequently Asked Questions
How do I cancel my booking?
You can cancel your booking through your account dashboard. Go to "My Trips," find your booking, and click "Cancel Reservation."
When will I receive my refund?
Refunds are typically processed within 5-7 business days, depending on your payment method and financial institution.
What if I need to cancel due to an emergency?
Contact our support team immediately for assistance with emergency cancellations. Special circumstances may be eligible for additional consideration.